I was a call center agent for almost six years. I started as a customer agent representative and worked my way up and became a department head. When it comes to ranking up, benefits, and salary increase, I can say that it has been one of the jobs that offered me an immediate financial escalation. I got to enjoy a high paying work that does not require me to do a lot. And even if I had to work more than what I had to, I get to take pleasure in additional compensation for that. However, that high paying salary became insufficient when my mental health got affected. And for that reason, I quit my job.
Honestly, before I ended up passing my resignation to our department HR, I thought about quitting a hundred times. I even list the things I would lose once I drop my call center job. I worked on balancing the necessary sacrifices I had to take to focus on my physical, emotional, and mental health. But after a few days and weeks of trying to hold on to the position I worked hard for, I finally ended the mental torture. I realized that my psychological health is worth more than any amount of money that a company is willing to pay me.
I can’t stress enough that my call center job is financially capable of giving me the life I have always wanted. No, I never became wealthy and all that. But the whole convenience of having more than enough is something I am entirely grateful for from my previous job. But as they say, the more you get financially stable, the more responsibility you get, and that goes with more stress. Allow me to emphasize the two primary reasons why my call center job became unhealthy.
Overly Competitive People In The Company
In a call center environment, people are intelligent, work-oriented, determined, and competitive. It is as if you put a lot of brains in one head. However, everything is entirely cutthroat. People are awful and rude despite their pretty faces and friendly gestures. Some of them are nasty and jealous of nothing in particular. They hate you for doing your best at work. And when you get to receive the fruit of your labor, some people in the company secretly feel disappointed. Everyone wants success so badly that they do not care if they harm each other in the process. I’m not going to lie, though. I also ended up thinking the same way as everybody else does. And the fact that I reached a position that gave me a good life, that says it all. I admit I made some tweaks in some of my decisions that affected my relationship with others. But I was too blinded on my success that I never entirely think about what others would feel about me or what the hell I do to them. Everything is all about getting into the top ruthlessly.
Escalated Phone Calls From Unreasonable Individuals
A call center job is fun. I get to talk with a lot of people, and it makes me happy to help them. Every time a client or customer thanked me for a job-well-done, I would appreciate it. It makes me feel special and capable of doing anything. Their words become my fuel in thriving hard. Perhaps everyone will agree with me that appreciation is the best motivation anyone could ever have. But honestly, that feeling only lasts for a couple of minutes. That is because most of the people behind the phone tend to be worse compared to those you see around the company. These clients and customers are unreasonable individuals who don’t care about you even a little bit. They hate what you are doing, including what you are representing while you are on the phone. These people can entirely suck out your energy just be saying a couple of god-forsaken words. They can emotionally and mentally hit you in the core. And with all that, you will have to push yourself not to give a damn about anyone anymore.
Others might say that I am overreacting with what I say here. But these two things are the major contributing factors to the damage to my emotional and mental health. It is not the job, the salary, or the company. It is the individuals I deal with personally and through the phone. It made me feel like all their stress gets to pass on to me, and I can’t seem to do anything about it. I was enduring every hurtful word and trying to keep my cool. I am not saying that my experience also represents others. But I would 100 percent bet on it that all call center agents agree with me on these people’s toxicities long-lasting effects on a call center agent’s life.