Feature lists Free Edition Standard Edition Enterprise Edition Site Edition
Tickets
Submitting the ticket
Reading and replying the ticket
File attachments
Setting the priority
Tickets management
Reply via Email
Interior Messages
Unlimited Tickets
Unlimited utilizing time
Articles
Creating articles
Tag Cloud integrated
Rich media embed
Creating categories
Creating FAQs
Articles searchable
Extra Settings
Customizable interface
Autoresponder
Creating canned
Standard profile
General Settings
Installation assistant
Reports system
Customer rating system
Report of the tickets
Export reports
Database back up
Database restore/repair
Customer information management
Customer information collection
Customer hierarchy classified
Submit form customizable
Creating time zone
Easy integration
Ticket Assignment Section
Ticket workflow
Ticket assignment logic
Auto Escalation
Staffs management
3 staffs available
Staffs avatars
Creating department
Creating new staff
Permissions dividable
Plus functions
Online/offline status monitorable
24*7 Dedicated support
Tickets no-missing guarantee
Inbox management
One year free update
5 staffs available
Two years free update
10 staffs available
Unlimited years free update
Unlimited staffs available
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