Top 5 Things To Say To Irate Customers

“The customer service industry is especially ripe for situational passive aggressive behaviors in that service professionals are expected to demonstrate hospitable behaviors at all times,” says Signe Whitson L.S.W., C-SSWS. Working in a customer service department of a company can be rewarding yet exhausting at the same time. Many people love this job because it allows them to provide excellent service and customer care to those who have issues with their firm. At the same time, these people can also encounter troubles in the work that they do. There are times when they can meet irate callers or rude clients who can turn their good days into bad days.


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