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Why Have a Help Desk Software?

Customer support is critical to customer satisfaction. iKode HelpDesk X is an easy-to-use web based help desk software which includes a support ticket system and a self-service customer support platform (knowledge base, live chat, and forum). It assists you in keep tracking of customer emails and allows the customers to easily and succinctly raise their issue to you.

What’s New in iKode HelpDesk X:

New Features in Version 4.0:

  • New User interface
  • Easily Customize Support Sidebar
  • Create unlimited department alias on the fly
  • Shareable Knowledge Base Article
  • Added New Language package
  • General Code optimization
  • Several Bugs Fixed
    And More…

New Features in Version 3.2:

Happy New Year! As the new year approaching, iKode just released the new year update for iKode Help Desk X. We have already added the most facilitated function: Autoresponder with customizable email rules. You may find the help can be given so easily.

New features contained in the new year release present:

iKode Helpdesk X

  • Added the new function: Autoresponder
  • Fixed some bugs
  • Optimized the operating experience
  • Enhanced the user-friendly interface
  • Real-time customer management
  • A useful tool for checking the installation environment
  • And more…

Download HelpDesk X

iKode Helpdesk X is an Easy-to-Install Web-based Help desk software. Here you can download an Online-installer, which is a smart application for your online installation. Or download Full Installation Package directly.

 

The first way: Download Online-Installer application (3KB, Recommended)

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This smart application can check automatically whether your installation environment is appropriate for our software or not. Then automatically download the installation file from iKode Server and install it into your server.

How to install with the quick installation guide?

The second way: Download Full Installation Package

HelpDesk X 4.0 for PHP 5.1.x or PHP 5.2.x

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HelpDesk X 4.0 for PHP 5.3.x or higher

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Notice:

The unzipped files need to be uploaded with your FTP program set to binary mode, not ASCII or text mode. You may need to manually override your FTP program’s settings while uploading to do this.

Take cPanel as the example, see how to set the cron jobs when you finish the installation. This is essential for the server to send the notification emails automatically.